Privacy Policy

Last updated: September 24, 2025

At New Wave Counselling, your privacy and confidentiality are our top priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or engage in services with us.

1. Information We Collect

When you use our website or services, we may collect:

  • Personal Information: such as your name, email address, phone number, or other details you provide through our contact forms or booking system.

  • Health Information: if you share sensitive details related to your mental health when reaching out to us.

  • Technical Information: such as your IP address, browser type, and cookies to help improve website performance.

2. How We Use Your Information

We only use your information for purposes such as:

  • Responding to inquiries or booking requests.

  • Providing counselling services you have requested.

  • Communicating important updates (e.g., appointment reminders, policy changes).

  • Improving our website and services.

3. Confidentiality in Therapy

All clinical services follow professional confidentiality guidelines in compliance with:

  • The Ontario College of Social Workers and Social Service Workers (OCSWSSW).

  • The Board of Behavioral Sciences (BBS) in California.

  • Applicable privacy laws, including PHIPA (Ontario) and HIPAA (United States).

Your personal and health information will not be shared with third parties without your consent, except in situations required by law (e.g., risk of harm to self/others, child protection concerns, or a court order).

4. How We Store and Protect Your Data

  • All client information is securely stored in a third-party Electronic Medical Records (EMR) system that is both PHIPA and HIPAA compliant.

  • Access to your records is restricted to authorized clinicians only.

  • We use secure platforms for scheduling and telehealth sessions.

  • We do not sell or rent your information to third parties.

5. Cookies and Website Analytics

Our website may use cookies or analytics tools to understand visitor behaviour and improve user experience. You can disable cookies in your browser settings if you prefer.

6. Your Rights

You have the right to:

  • Access and request corrections to your records.

  • Withdraw consent to share information (unless required by law).

  • Request that we limit the way your information is used.

7. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

New Wave Counselling

📧 paulag.nwc@gmail.com

📞 647-946-6760